Privacy Policy

This Privacy Policy describes how Granviks (“website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit granviks.se, use our services, make purchases (collectively, the “Services”), or otherwise communicate with us. In this Privacy Policy, “you” and “your” refer to users of the Services, whether as a customer, website visitor, or any other individual whose information is collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please do not access or use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on our website, update the “Last Updated” date, and take any other steps required by law.

How We Collect and Use Your Personal Information

To provide our Services, we have collected personal information about you from various sources over the past 12 months, depending on how you interact with us.

In addition to specific purposes outlined below, we may use your personal information to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect or defend our Services, rights, or users.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with our website and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be linked to you.

Information you provide directly may include:

Basic details like name, address, phone number, email address
Order information such as billing/shipping address, payment confirmation, and contact info
Account data like usernames, passwords, and security questions
Purchase data such as viewed or added products
Customer service communications including any messages you send us

Certain features may require that you provide specific personal data. You may choose not to, but that might restrict access to some features.

Information Collected Through Cookies

We automatically collect some data about your interactions with our Services (“usage data”) using cookies, pixels, and similar technologies. This may include:

Device and browser information
Network data (including IP address)
Usage behavior on our site

Information Received From Third Parties

We may also collect data from third parties, such as:

Vendors and service providers, including:
- Shopify, which supports our website and services
- Payment processors, who handle transactions and collect payment-related data (e.g., bank account numbers, credit card details, billing address)

We or our third-party partners may also collect certain data using tracking technologies like web beacons, SDKs, or cookies when you interact with our Services or marketing materials.

All third-party data is processed in accordance with this Privacy Policy. We are not responsible for the accuracy of data provided by third parties or their policies. See Third-Party Sites and Links for more.

How We Use Your Personal Information

We use your information for various purposes, such as:

Providing Products & Services

To fulfill our contract with you, including processing payments, shipping orders, account management, handling returns/exchanges, and enabling product reviews.

Marketing and Advertising

To send promotional emails, SMS, or physical mail and to show you personalized ads both on our site and elsewhere.

Security & Fraud Prevention

To detect, investigate, or act against potentially fraudulent or harmful activities. You're responsible for safeguarding your login information. If you suspect unauthorized access, contact us immediately.

Customer Communication

To provide customer service and improve the Services.

Cookies

Like most websites, we use cookies for functionality, analytics, and personalization. Details about Shopify-related cookies can be found at https://www.shopify.com/legal/cookies.

You can manage cookies via your browser settings. Disabling them may affect your experience or disable certain features. Blocking cookies may not fully prevent third-party data sharing.

How We Share Your Personal Information

In certain situations, we may disclose your personal information:

To vendors/service providers (e.g., IT support, payment processors, shipping services, cloud storage)
To business and marketing partners, including Shopify
With your consent or upon your request
Within our corporate group or affiliates
As part of a business transaction (e.g., merger or bankruptcy)
To comply with legal obligations or protect rights

Disclosures over the past 12 months:

Category	Recipients
Identifiers (name, email, etc.)	Vendors, marketing partners, affiliates
Commercial info (orders, carts)	Same as above
Online activity (cookies, IP)	Same as above

We do not use or disclose sensitive personal data for profiling or inference purposes.

User-Generated Content

Our Services may allow you to post reviews or other public content. Anything you publish in public areas becomes visible to others. We are not responsible for how others use that information.

Third-Party Websites and Links

Our site may contain links to third-party websites not affiliated with us. Their privacy practices may differ, and we recommend reviewing their privacy policies before sharing information. We do not endorse or guarantee the privacy or accuracy of these sites.

Children’s Information

Our Services are not directed to children, and we do not knowingly collect personal information from children. If you're a parent/guardian and believe your child has provided us with information, please contact us to request deletion.

As of the date this policy takes effect, we do not knowingly "sell" or "share" (as defined by law) personal data of children under 16.

Security and Data Retention

No security system is perfect. Data transmission over the internet may not be fully secure. Please avoid sending sensitive data via insecure channels.

We retain your personal data only as long as necessary for purposes such as:

Account management
Legal compliance
Dispute resolution
Contract enforcement

Your Rights and Choices

Depending on your residence, you may have rights including:

Access – request access to your data
Deletion – request erasure of your data
Correction – request updates to inaccurate data
Portability – receive and/or transfer a copy of your data
Restriction – ask us to restrict how we use your data
Withdraw Consent – where processing is based on consent
Appeal – contest our denial of your rights request
Manage Communications – opt out of marketing communications via unsubscribe links

To exercise your rights, contact us via the methods listed below. We may need to verify your identity (e.g., via email or account info) before processing your request.

We will not discriminate against you for exercising your rights. You may designate an authorized agent to act on your behalf.

Complaints

If you have concerns about how we handle your data, contact us using the details below. You may also have the right to file a complaint with your local data protection authority.

International Users

Your personal data may be transferred and processed outside your country of residence, including in the United States.

If your data is transferred outside Europe, we rely on recognized mechanisms, such as:

Standard Contractual Clauses (approved by the European Commission or UK authorities),
Or transfers to countries with adequate data protection laws.